Terms And Conditions
Who we are
Our website address is: https://heliumcases.com
Scope Labs Ltd VAT No: FI31429352 (online shop) sells products in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices.
How to contact us
Telephone: +358 40 5527546
Address: Ulvilantie 17a F92, 00350 Helsinki, Finland
Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.
No contract will exist between you and Scope Labs Ltd for the sale of any product unless and until Scope Labs Ltd has accepted your order with a confirmation email and a full payment is taken from your credit/debit card or via Paypal.
Scope Labs Ltd reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.
By purchasing on this site you confirm that the Paypal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account.
Orders are being dispatched during workdays. Products from the stock are usually despatched within 3-5 workdays. Despatch for products that are not in stock varies depending on the product, please get in touch before purchasing if a product is not in stock. Shipping costs are defined by the selected delivery method, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.
Please inform us immediately – within 7 days – in case a product has been lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.
Scope Labs offers a free 30 days return of the Periscope from date of purchase. If you have bought the Periscope from us and decided that you want to return it, please contact us and we’ll email you a return label that needs to be printed off and attached to the parcel for the return.
We can only accept returns that are confirmed via email and that use the return label we provide. Providing the microphone is in 100% working conditions and unused.
Cancelling an order, defect liability and reclamations
The customer has the right to cancel an order before the order is dispatched. Cancellation must be done in writing via e-mail (email@example.com).
Scope Labs warranties this product to be free from defect in materials and workmanship for one year from the date of purchase, for the original purchaser to whom this equipment is registered. This warranty is non-transferrable.
This Warranty is void in the event of damage incurred from unauthorized service to this unit, or from electrical or mechanical modification to this unit. This warranty does not cover damage resulting from abuse, accidental damage, misuse, improper electrical conditions such as mis-wiring, incorrect voltage or frequency, unstable power, disconnection from earth ground, or from exposure to hostile environmental conditions such as moisture, humidity, smoke, fire, sand or other debris, and extreme temperatures.
Scope Labs will, at its sole discretion, repair or replace this product in a timely manner. This limited warranty extends only to products determined to be defective and does not cover accidental costs such as equipment rental, loss of revenue etc. Please contact us for more information or to request warranty service.
If you have a defective unit that is outside of our warranty periods or conditions: we are here to help and can get your unit back to work for a fee. Please get in touch regarding repairs.
We will use the personal information you provide to us to:
- Provide the goods and/or services ordered;
- Process your payment for such goods and/or services; and
- Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
- You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.
- We will not give your personal data to any other third party.
- Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.